Information We Collect
When you call us or fill out a form on our website, we collect your name, phone number, email address, and the address where you need service. We also collect details about your water damage so we can send the right crew and equipment.
If you use our website, we automatically collect some technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to schedule your service, send you updates about your appointment, and follow up after the work is done. We also use it to answer your questions and provide customer support.
We may use your information to send you occasional updates about our services, but only if you have opted in to receive them. You can opt out at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and to help us understand how visitors interact with our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect information about how you use our website. These tools help us see which pages are popular and how we can improve your experience.
These third-party tools may collect information sent by your browser as part of a web page request, such as cookies or your IP address. We do not control these third parties' tracking technologies or how they may be used.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share your information only with our trusted service providers who help us operate our website and run our business, and only when they agree to keep it confidential.
We may also disclose your information if required by law, such as in response to a court order or subpoena, or to protect the rights, property, or safety of Wilmington AquaRestore, our customers, or others.
Data Retention
We keep your personal information for as long as we need it to provide you with our services and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your information, we securely delete or destroy it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical, electronic, and managerial procedures.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
User Rights
You have the right to request access to the personal information we hold about you, to ask us to correct any inaccuracies, and to request that we delete your information.
You can also object to or restrict certain processing of your information. To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please contact us so we can take appropriate steps to remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page and update the effective date.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.